All prices displayed on www.hellostranger.co.nz are in New Zealand dollars (NZD) unless the currency converter is selected at the top of the page. All purchases are charged in New Zealand dollars inclusive of GST (Goods & Services Tax).
Hello Stranger Kidswear accepts major credit cards (Visa, American Express & MasterCard) & Apple Pay via PayPal, Shopify Payments, or Stripe. PayPal & Shopify Payments is a secure payment gateway for online payments & no credit card details are recorded.
Please note, even with our best efforts, at times there can be cases of products being priced incorrectly. If you purchase an item that has been priced incorrectly, Hello Stranger Kidswear will notify you as soon as possible via email with the next steps before the item is shipped. Or cancel the order with a refund.
Full payment must be received for the whole price of the goods before your order can be accepted & shipped. Goods will then be shipped to the address provided at the Checkout page.
We will happily exchange, credit, refund any full-priced items that are in original condition, with tags attached & are unworn & unwashed. Please email firstname.lastname@example.org along with your order number & send your returns back within 10 days of receiving your goods. Returns will not be accepted after 10 days from date of delivery. Return shipping costs are at the expense of the customer. We recommend that you use a courier service as we are not responsible for items that are not received.
For all exchanges due to change of mind, the style, sizing, fabric, we will issue you a webshop credit. Using this credit, you will be able to purchase something else from the Hello Stranger Kidswear webshop. The amount of this credit will be less any shipping we have paid with your order and is valid for 12 months from the date of issue.
For all refunds due to change of mind, the style, sizing, fabric, we will issue you a refund less any shipping we have paid with your order.
Please note we do not accept returns or exchanges on sale items.