Personal Information that is provided to Hello Stranger Kidswear through the website for prompt order processing is kept secure & will not be disclosed to other parties outside of Hello Stranger Kidswear - We will not pass your details on yo! Hello Stranger does not collect or record credit card details you provide when ordering goods, all payments are processed by PayPal, a safe & secure payment gateway.
All prices displayed on www.hellostranger.co.nz are in New Zealand dollars (NZD) unless the currency converter is selected at the top of the page. All purchases are charged in New Zealand dollars inclusive of GST (Goods & Services Tax).
Hello Stranger Kidswear accepts major credit cards (Visa, American Express & MasterCard) & Apple Pay via PayPal, Shopify Payments, or Stripe. PayPal & Shopify Payments is a secure payment gateway for online payments & no credit card details are recorded.
Please note, even with our best efforts, at times there can be cases of products being priced incorrectly. If you purchase an item that has been priced incorrectly, Hello Stranger Kidswear will notify you as soon as possible via email with the next steps before the item is shipped. Or cancel the order with a refund.
Full payment must be received for the whole price of the goods before your order can be accepted & shipped. Goods will then be shipped to the address provided at the Checkout page.
All Hello Stranger Kidswear items are sold on a first-in, first-served basis & are subject to availability. We do not re-cut styles, so when items become out of stock, they are no longer available to purchase.
On the rare occasion the stock levels can be inaccurate, in the case that the item you have purchased becomes out of stock, Hello Stranger Kidswear will notify you by email, & will happily refund your money or put your payment toward another item of your choice.
RETURNS & EXCHANGES
We will happily exchange, credit, refund any full-priced items that are in original condition, with tags attached and are unworn and unwashed once a Returns Authorisation (RA) number is granted. Please lodge a return here and send your returns back within 14 days of receiving your goods along with completed returns slip. Returns will not be accepted after 14 days from date of delivery. Return shipping costs are at the expense of the customer. We recommend that you use a courier service as we are not responsible for items that are not received.
For all exchanges due to change of mind, the style, sizing, fabric, we will issue you a webshop credit. Using this credit, you will be able to purchase something else from the Hello Stranger Kidswear webshop. The amount of this credit will be less any shipping we have paid with your order and is valid for 12 months from the date of issue.
For all refunds due to change of mind, the style, sizing, fabric, we will issue you a refund less any shipping we have paid with your order.
Please note we do not accept returns or exchanges on sale items.
We do not accept returns or exchanges on all SALE items. Please choose sale items carefully.
On the rare occasion that a fault is found, please contact firstname.lastname@example.org. All items returned as faulty will be thoroughly examined, any items deemed subject to general wear will not be accepted as faulty. Return of faulty items must be returned within 7 days from date of delivery of your goods. If the item is deemed faulty, we are happy to offer a replacement (if available), store credit or full refund.
The description & information provided on this website is as accurate as possible, however Hello Stranger Kidswear cannot 100% guarantee it is error free. If a product offered on Hello Stranger Kidswear is found to be not as described, it is the customers responsibility to return the product in a new/unused condition for a full refund, credit or exchange. We reserve the right to update/change any details provided on this website at any time, including prices & shipping costs without prior notice.
All content, images and designs found on this website is the property of Hello Stranger Ltd and is protected by New Zealand and international copyright laws. Don't take our content mates!